CVE-2024-57728SimpleHelp Path Traversal Vulnerability
Known exploited — SimpleHelp Path Traversal Vulnerability
CISA confirmed this vulnerability is used in real attacks on 24.04.2026. Remediation deadline for US federal agencies: 08.05.2026.
Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable. https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier ; https://nvd.nist.gov/vuln/detail/CVE-2024-57728
Description
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
Data: CVE.org, NVD, CISA KEV, FIRST EPSS, Ubuntu. Published as the sources state it, in English.
Affected products and versions
| Vendor | Product | Versions | |
|---|---|---|---|
| simple-help | simplehelp | < 5.5.8 |
References and patches
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ Third Party Advisory
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-an… Vendor Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728 US Government Resource
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-ass… Technical Description
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce Third Party Advisory
CPE matches (NVD) (1)
cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*< 5.5.8